Department of Labor Contact Information
General Information – Information can be obtained on the Department of Labor website under the Office of Workers’ Compensation, Division of Federal Employees’ Compensation. You may directly access the Division of Federal Employees’ Compensation portion of the website.
Claimant Query System (CQS) – You can view your case and compensation claim status, billing updates (including reimbursements), coverage limitations, and other information online.
Medical Authorization and Billing Inquiries – All medical providers should contact the Department of Labor for all authorizations and billing questions. Automated information is available 24 hours per day at 856-310-9002 or online. The medical authorization fax line is 1-800-215-4901. If you, your doctor, or other medical providers require direct contact with a customer service representative, you may call 1-850-558-1818, Monday-Friday, 8am – 8pm EST (this is a toll call).
Compensation Payments – Automated information regarding compensation payments is available 24 hours per day by phoning 1-866-OWCP.